Customer Care

Understanding and adapting to the needs of our customers is at the core of Leading Edge operations. We pride ourselves on being responsive to customer issues and working cooperatively to implement customized business solutions. Offering excellent customer care is at the heart of everything we do.

Network Operations Center

Our NOC is available 24 x 7 x 365 and can be reached by calling 800-200-7023 or by emailing support@leadingedge.com. For best service on any call quality issues, please have the following information available:

• Date & Time of call
• Number from which the call was placed
• Number dialed
• Precise description of what happened (e.g., dead air, long post-dial delay, static, echo, etc.)

Customer Portal

Leading Edge’s Customer Portal is supported by Orca Wave and gives you web-based access to a large range of reports regarding your traffic.