Why LeadingEdge?
- Fastest provisioning in the industry
- Immediate access to on-demand resources
- Instant access to new applications
- Conserve capital investment
- Dedicated and knowledgeable service team
- 24x7 real time availability
- Gain insight from volumes of data
- Cut your time to market in half
- Achieve Global Deployment advantage
The LeadingEdge Referral Program
Benefit from your existing relationships. If you have a client or know of a business that could utilizing our solutions. Let us help them and earn rewards through our referral program.
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Outsourcing
Outsourcing allows you to concentrate your business efforts on activities that have the highest value for your corporation. This gives your company the ability to clearly focus on your core business and outsource other business functions.
Normal functions that are usually considered for outsourcing include:
- The activity isn't central to generating profits or competitive success.
- The job is a routine one that consumes valuable time and energy.
- It's less expensive to have someone else do it than to do it in-house.
- The activity isn't one that people enjoy doing causing turnover.
- Provides the Employer with a scalable solution with predictable pricing.
Outsourcing has become a viable option for business functions ranging from payroll, accounting, legal, manufacturing, delivery, customer service, employee training, property management, help desk services, and most call center activities. The key advantage of outsourcing is that it enables you to invest your resources into more profitable activities. The Global delivery model gives you a competitive advantage in the marketplace.
Call Center Solution
Many U.S. call center environments are a great fit to outsource either specific functions or a large portion of the traffic. By using our turn-key outsourcing call center solution you no longer need to address issues such as:
- Maintaining your Investments in rapidly changing call center technology
- Financing your Capital Investments
- The huge cost of turnover associated with a call center environment
- Cost of personnel, human resources, legal, benefits, taxes, IT costs
- Lengthy ramp up period to staff up during peak times
- Unscalable, inflexible solutions
- Real estate and related overheads
Leading Edge's outsourced call center solution solves these issues for you, allowing you to outsource with confidence.
As your outsourced call center business partner, we take care of your technology issues; we hire and retain the talent and key people needed, while you benefit from our efficiency and expertise in managing outsourced call center programs. You buy the outsourced resources you need from us.
Our solutions include:
- Sales
- Telemarketing
- Customer Service
- Lead Generation
- Market Research
- Customer Retention/Upsell
- Collections
We manage every step in the customer life cycle equation, from finding out who your customers are, by doing market research, to retaining your customers. We can discuss customizing a solution for your specific needs.